Neuro Kind Counselling Privacy Policy Effective Date: 13/11/2025

Neuro Kind Counselling is committed to protecting your privacy and the confidentiality of your personal information. This policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We collect and hold personal information that is necessary to provide you with safe and ethical counselling services. This may include:

Your name, date of birth, and contact details

Emergency contact details

Relevant medical or mental health history

Session notes or records

Payment and billing information

Website usage data (e.g. cookies, IP address) for site functionality

We only collect sensitive information with your consent and where necessary for service delivery.

2. How We Collect Information

We collect personal information when you:

Book an appointment and complete an intake form

Engage in a counselling session

Contact us via email, website, or phone

Access our website (via cookies and analytics)

All information is collected lawfully, fairly, and with your consent.

3. Why We Collect Your Information

We collect your information for the purpose of:

Providing safe, appropriate, and ethical counselling support

Maintaining accurate client records

Managing appointments and payments

Meeting our legal and ethical obligations

Improving the functionality and user experience of our website

We do not use your information for marketing without your explicit consent.

4. How Your Information Is Stored

All personal and health information is stored securely using password-protected, encrypted systems that are compliant with Australian data security standards. We take reasonable steps to protect information from loss, misuse, unauthorised access, modification, or disclosure.

Session notes are kept in line with professional guidelines and legal requirements. Typically, client records are retained for seven years after the last contact (or until age 25 for minors), unless otherwise required.

5. When We May Share Your Information

Your personal information will only be shared:

With your informed consent

If there is a serious risk to your safety or the safety of others

When required by law or court order

For supervision or consultation purposes, in a de-identified form

We will always aim to discuss any necessary disclosure with you beforehand, except in emergencies or where legally restricted.

6. Accessing and Correcting Your Information

You have the right to request access to your personal information or ask for it to be corrected if it is inaccurate. Please email us at Ash@NeuroKindCounselling.com with your request. We will respond within 30 days and may require identity verification.

In rare cases, access may be denied where it poses a risk to health or breaches another person’s privacy. We will explain any such decisions in writing.

7. Website and Cookies

Our website may use cookies and analytics to enhance your browsing experience. This information does not personally identify you and can be managed through your browser settings.

We do not collect sensitive health data via cookies.

8. Third-Party Platforms

We use secure third-party platforms (e.g., Telehealth providers, booking/payment systems) that comply with Australian privacy standards. However, we are not responsible for the privacy practices of external websites linked to ours.

9. Concerns or Complaints

If you have a concern about how your personal information has been handled, please contact us directly:

📧 Ash@NeuroKindCounselling.com

📍 ABN: 97 983 272 577

We will respond promptly and work to resolve your concern. If you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in legal obligations or business practices. The latest version will always be available on our website.

By engaging with Neuro Kind Counselling, you acknowledge and accept this Privacy Policy.