Neuro Kind Counselling® Privacy Policy

Last Updated: 31/07/2026

At Neuro Kind Counselling, your privacy matters. I understand that seeking counselling requires trust, and I am committed to protecting your personal information and maintaining your confidentiality in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

To provide safe, ethical, and effective counselling services, I may collect personal and sensitive information, including:

• Your name, date of birth, and contact details.

• Emergency contact information.

• Relevant medical, mental health, or personal history that you choose to share.

• Intake forms and counselling records, including session notes.

• Payment and billing information.

• Website information such as cookies, browser type, and IP address to help improve website functionality

Sensitive information is only collected with your consent and where it is reasonably necessary to provide counselling services.

2. How Your Information Is Collected

Your information may be collected when you:

• Book an appointment.

• Complete an intake or consent form.

• Participate in counselling sessions.

• Contact Neuro Kind Counselling by email or through the website.

• Visit the Neuro Kind Counselling website.

Information is collected lawfully, fairly, and, where appropriate, with your knowledge and consent.

3. Why Your Information Is Collected

Your information is collected so that I can:

• Provide safe, appropriate, and professional counselling services.

• Maintain accurate client records.

• Manage appointments, payments, and administrative requirements.

• Meet legal, ethical, and professional obligations.

• Improve the functionality and performance of the Neuro Kind Counselling website.

Your personal information will never be used for marketing purposes without your express consent.

4. How Your Information Is Stored

Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access, modification, or disclosure.

Client information is stored using secure, password-protected systems and, where available, encryption and other appropriate security measures.

Client records are retained in accordance with applicable legal, ethical, and professional record-keeping requirements.

5. When Your Information May Be Shared

Your personal information will only be shared where necessary and appropriate, including:

• With your informed consent.

• Where there is a serious and immediate risk to your safety or the safety of another person.

• Where disclosure is required or authorised by law, including mandatory reporting obligations or court orders.

• During professional supervision or consultation, where information is de-identified wherever reasonably possible.

Where appropriate, I will discuss any proposed disclosure with you before sharing your information, unless doing so would be unsafe or legally prohibited.

6. Accessing or Correcting Your Information

You have the right to request access to the personal information held about you and to request corrections if you believe any information is inaccurate or incomplete.

Requests can be made by emailing Ash@NeuroKindCounselling.com.

I will respond to requests within a reasonable timeframe and may ask you to verify your identity before releasing personal information.

In limited circumstances, access may be refused where permitted by law. If this occurs, I will explain the reasons where appropriate.

7. Website Cookies and Analytics

The Neuro Kind Counselling website may use cookies iand website analytics to help improve website performance and your browsing experience.

Cookies are not used to intentionally collect sensitive health information. You can choose to disable cookies through your web browser, although doing so may affect some website functionality.

8. Third-Party Service Providers

Neuro Kind Counselling uses trusted third-party service providers to help deliver counselling services and manage the practice. These may include providers for online appointments, video conferencing, payment processing, website hosting, email, and appointment scheduling.

Some providers may store or process information on servers located outside Australia. While reasonable care is taken when selecting service providers, each provider operates under its own privacy policy and security practices.

9. Email Communication

While reasonable steps are taken to protect your personal information, email is not always a secure form of communication.

Please avoid sending highly sensitive personal information by email where possible. If you are experiencing a mental health crisis or require immediate assistance, please contact emergency services or an appropriate crisis support service rather than relying on email.

10. Question or Privacy Concerns

If you have any questions or concerns about this Privacy Policy or the way your personal information has been handled, please contact:
Ash@NeuroKindCounselling.com
ABN: 97 983 272 57

I will do my best to resolve your concerns promptly and fairly.

If you are not satisfied with the outcome, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in legislation, professional requirements, or business practices.

The most current version will always be available on the Neuro Kind Counselling website.

By engaging with Neuro Kind Counselling, you acknowledge that you have read and understood this Privacy Policy.

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